FAQ: Prohibited & Restricted Items
Q1: What types of items are not allowed to be shipped via City Link Express?
A1: Prohibited items include hazardous materials (e.g., flammable liquids, compressed gases), weapons, illegal substances, live animals, perishables unable to withstand transit times, and items restricted by local or international regulations.
Q2: Are there size or weight restrictions for certain shipments?
A2: We focus on small items that fit safely inside our vehicle, with a maximum weight limit of two pounds. While size and weight limits apply, these do not automatically prohibit shipping. Contact our support team if you have questions.
Q3: Do you transfer animals or pets?
A3: No. We do not pick up or deliver live animals, insects, pets, stray animals, or deceased animals. This includes people.
Q4: Where can I find a full list of prohibited or restricted items?
A4: Visit our “Shipping Guidelines” section on our official website or reach out to customer support for the most current details.
FAQ: Fragile, Valuable, and Perishable Items
Q5: Can you deliver fragile items such as glassware or electronics?
A5: Fragile items are allowed but not prohibited. They must be securely packaged with protective materials. Additional insurance or handling fees may apply.
Q6: Can I ship perishable foods like fresh produce or dairy products?
A6: Perishable goods may be restricted. If permitted, they must be packaged according to our guidelines. The customer must be home to accept grocery items. We will not leave them unattended unless specifically requested.
Q7: What about personal care items like perfumes or aerosols?
A7: Some personal care products containing flammable or pressurized substances may have quantity limits or require special labeling. Please check with our support team before shipping.
Q8: Can I ship valuable items, such as jewelry or artwork?
A8: High-value items are not prohibited but may need special insurance, documentation, or handling. Contact us before shipping these goods.
FAQ: Shipping Guidelines & Requirements
Q9: Are there specific guidelines for shipping lithium batteries?
A9: Yes. Lithium batteries and devices powered by them may have restrictions based on type, configuration, and quantity. Contact customer support for the latest requirements.
FAQ: Delivery Services & Availability
Q10: Do you deliver on holidays?
A10: We do not provide delivery services on Christmas Day, Boxing Day, New Year’s Eve, or New Year’s Day.
Q11: Do you deliver on statutory holidays?
A11: We are currently evaluating this option. We may operate with reduced hours and slightly higher costs on some statutory holidays. Please check with us closer to the date.
Q12: What delivery options do you offer?
A12: We provide same-day and next-day delivery services, depending on your location and the type of package.
FAQ: Payment & Service Options
Q13: What payment methods do you accept?
A13: We accept major credit/debit cards, online payment services, and cash. Payment options may vary by region.