CityLink Delivery FAQ
Welcome to the CityLink Delivery FAQ. Because many customers
ask about pricing, ID checks, and coverage, we built this page to give you
quick answers. Moreover, it helps students, residents, and small businesses
in Durham Region understand exactly how CityLink works.
Frequently Asked Questions
Which areas does CityLink deliver to?
Our CityLink Delivery service area
covers Oshawa, Whitby, and Courtice. In addition, we regularly deliver to
student housing near Durham College and Ontario Tech University. As a result,
students and residents can enjoy doorstep service without leaving home.
How much does delivery cost?
Delivery prices depend on distance. Local runs start at $4.99, while
regional trips are $9.99. For example, a short student residence order
costs less than a multi-stop courier run. To see all options, review our
Pricing page. Therefore, you always know the cost
before confirming an order.
What payment methods are accepted?
CityLink accepts Interac e-Transfer to info@citylinkdelivery.ca, which
deposits automatically. Furthermore, drivers can take cash or card on
select orders. This flexibility ensures customers can pay the way that
suits them best.
Is ID required for tobacco or alcohol delivery?
Yes. Drivers must verify government-issued photo ID (19+) at the door.
This rule follows
Ontario’s regulations
. Without valid ID, we cannot hand over restricted products.
Therefore, always have your ID ready.
Are there restricted items you don’t deliver?
Yes. CityLink refuses hazardous goods, live animals, or anything banned
by law. For example, flammable liquids, weapons, and controlled substances
are never accepted. For the complete list, visit our
Prohibited & Restricted Items
page. As a result, both drivers and customers remain safe and compliant.
How do I contact CityLink?
You can contact us by WhatsApp, phone, or email.
In fact, most students prefer WhatsApp for quick orders, while businesses
often email requests for courier service. Moreover, our dispatcher confirms
every request before sending a driver.
Next Steps
Still have questions not covered in this CityLink Delivery FAQ?
Visit our Home page for an overview of services, or check
our Contact page to speak with a dispatcher.
Because we value trust and transparency, our goal is to make deliveries
simple, safe, and convenient across Durham Region.